Terms of service

Welcome to Eden Designers. These Terms of Service govern your access to and use of our website, services, and products. By visiting our website or placing an order, you agree to these Terms and the policies referenced below. Please read them carefully before making a purchase.

1. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service, along with our Shipping Policy, Return and Refund Policy, and Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website.

2. Modifications to Terms

Eden Designers reserves the right to update or modify these Terms from time to time to reflect changes in our business practices, services, or applicable laws.

Any updated Terms will be published on this page with a revised date, where appropriate. Changes will apply in accordance with applicable law, and any rights already accrued to customers will remain protected.

3. Eligibility

To place an order through our website, you must have the legal capacity to enter into a binding agreement under applicable law.

If you are under 18 years of age, you should use our website and place orders with the involvement and consent of a parent or legal guardian, as applicable under Indian law.

4. Product Information

We make reasonable efforts to display product images, descriptions, colours, sizes, fabrics, and other details as accurately as possible.

However:

  • Actual colours may vary slightly depending on your screen settings and device.

  • Minor variations may occur in fabric appearance, embroidery, or finishing.

  • Customers are responsible for reviewing product descriptions and size charts before placing an order.

If you identify a significant discrepancy, damaged item, or incorrect product, please contact us in accordance with our Return and Refund Policy.

Product descriptions and prices may be updated from time to time. Any changes will not affect an order already confirmed except where permitted by applicable law.

5. Pricing and Payments

  • All prices are displayed in Indian Rupees (INR) unless otherwise specified.

  • Applicable taxes and shipping charges, where relevant, will be displayed or communicated during checkout.

  • Payments may be made through the payment methods made available on our website at checkout.

  • By submitting payment information, you confirm that you are authorised to use the selected payment method.

  • Promotional offers and discounts are subject to their stated terms and validity periods.

If a pricing or technical error affects an order, we will contact the customer to resolve the issue fairly and in accordance with applicable law. Any cancellation and refund will be handled appropriately.

6. Order Process and Acceptance

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Order confirmation acknowledges receipt of your order. We reserve the right to review and, where justified, cancel an order in circumstances such as:

  • Product unavailability.

  • Material pricing or listing errors.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect or incomplete order information that prevents fulfilment.

If an order is cancelled after payment, any refund due will be processed in accordance with our Return and Refund Policy and applicable law.

7. Made-to-Order Products, Shipping and Delivery

Eden Designers offers made-to-order outfits. Customers should review product details, sizing information, and the Shipping Policy before placing an order.

  • Dispatch Timeline: Please allow up to 20 days from the date of order placement for dispatch of made-to-order products.

  • Delivery Time: Delivery time is additional to the preparation and dispatch period and depends on the destination and courier service.

  • Shipping Address: Customers must provide accurate delivery details and contact information.

  • Delivery Delays: Delivery estimates are not guaranteed. Delays may occur due to courier disruptions, weather, public holidays, or other unforeseen circumstances.

For further details, please refer to our Shipping Policy.

8. Return and Refund Policy

Returns, refunds, and replacements are governed by our separate Return and Refund Policy.

As our outfits are made to order, customers should carefully review the size chart before purchasing. Requests relating to incorrect customer-selected sizes may not be eligible for a return or exchange, subject to applicable law.

Damaged, defective, or incorrectly delivered products will be handled according to our published policy and applicable consumer protection requirements.

Please review the Return and Refund Policy on our website before placing an order.

9. Intellectual Property

Unless otherwise stated, the content on our website, including text, product photographs, logos, graphics, designs, and branding, belongs to Eden Designers or is used with permission.

You may not reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission from the relevant rights holder, except where permitted by law.

10. User-Generated Content

If you submit product reviews, comments, photographs, or other content to Eden Designers, you confirm that:

  • You have the right to submit the content.

  • The content does not knowingly violate another person's rights.

  • The content is not unlawful, misleading, abusive, or otherwise inappropriate.

By submitting content, you grant Eden Designers permission to use, reproduce, and display it for relevant business purposes, subject to applicable law and any permissions required for personal information or identifiable images.

We may remove content that violates these Terms or applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Eden Designers will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party courier disruptions, temporary website outages, or inaccurate information provided by customers.

Nothing in these Terms excludes or limits any consumer rights, statutory remedies, or liabilities that cannot legally be excluded or limited under applicable Indian law.

12. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing an order.

  • Use our website for lawful purposes.

  • Avoid fraudulent transactions or misuse of our services.

  • Respect intellectual property rights relating to our website and products.

We may take appropriate action where misuse, fraud, or a violation of these Terms is identified, subject to applicable law.

13. Governing Law

These Terms of Service are governed by the laws of India.

Any dispute arising from these Terms or your purchase from Eden Designers will be subject to the jurisdiction of the competent courts in Kottayam, Kerala, to the extent permitted by applicable law.

Nothing in this clause limits any rights customers may have to seek remedies before a consumer commission or other competent authority under applicable law.

14. Dispute Resolution

If you have a concern regarding an order, product, payment, or service, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

If the matter cannot be resolved directly, you may pursue remedies available under applicable Indian law, including through the appropriate consumer dispute resolution mechanism.

15. Termination and Suspension

Eden Designers may restrict or suspend access to website features where reasonably necessary due to suspected fraud, security risks, unlawful activity, or a violation of these Terms.

Any such action will be taken subject to applicable law and will not remove customer rights or obligations arising from orders already placed.

16. Contact Information

For questions or concerns regarding these Terms of Service, orders, payments, or our policies, please contact us:

Trade Name: Eden Designers

Email: edendesignersofficial@gmail.com

Phone: +91 9656321275

Business Address:

Eden Designers, 1st Floor, Yesse Arcade, MC Road, Ettumanoor, Kottayam, Kerala – 686562, India.

Thank you for choosing Eden Designers. We appreciate your trust and look forward to serving you.