Refund policy

At Eden Designers, we strive to offer quality ethnic wear and ensure a positive shopping experience for every customer. As our outfits are made to order, we request that you review our return and refund policy carefully before placing an order.

1. Return Eligibility

  • Return requests must be raised within 2 days of the delivery date, subject to the conditions outlined below.

  • If you receive a damaged, defective, or incorrect product, you must inform us within 24 hours of delivery to be eligible for a return, replacement, or refund.

  • To qualify for a return or replacement, the item must be unused, unworn, unwashed, unaltered, and in its original condition, with original packaging and tags intact.

  • Returns or replacements will be considered only for products that are damaged, have a manufacturing defect, or are incorrectly delivered.

  • Since our outfits are made to order, returns or exchanges due to an incorrectly selected size by the customer will not be accepted. Please check the size chart carefully before placing your order.

  • Products that have been worn, washed, used, altered, or damaged after delivery are not eligible for return or replacement, except where applicable consumer law requires otherwise.

2. Non-Returnable Items

The following items are not eligible for return or exchange, except where required by applicable law:

  • Custom-made or personalised products.

  • Sale or clearance items.

  • Gift cards.

  • Products returned for reasons other than an eligible defect, damage, or incorrect delivery.

3. Return Process

To initiate a return or replacement request, please follow these steps:

Step 1 – Contact Us: Email edendesignersofficial@gmail.com with your order number, a description of the issue, and clear photographs or an unboxing video, where available.

Step 2 – Review and Approval: Our team will review your request and, if approved, provide return instructions and the return shipping address.

Step 3 – Return the Item: Please follow the instructions provided by our team. Do not send an item back before receiving return authorisation.

4. Refunds

Once the returned product is received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be processed within 7–10 business days, where practicable, to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Refunds will be handled in accordance with our policy and applicable consumer protection laws.

5. Exchanges and Replacements

As our outfits are made to order, we do not accept exchanges for incorrect sizes selected by customers.

Replacements or exchanges may be considered if you receive:

  • An incorrect product.

  • A damaged product.

  • A product with a manufacturing defect.

All requests are subject to verification and approval under this policy. Please report damaged, defective, or incorrect items within 24 hours of delivery.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at edendesignersofficial@gmail.com.

Please include your order number and clear photographs or an unboxing video, where available. Once the issue is verified, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law and our policy.

Eden Designers will bear the return shipping costs for verified damaged, defective, or incorrectly delivered products.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method again.

  • Contact your bank or payment provider to check whether the refund is still being processed.

  • If the refund is still missing, contact us at edendesignersofficial@gmail.com for assistance.

8. Shipping Costs

  • Return shipping costs are the customer's responsibility for approved returns where the issue is not attributable to Eden Designers.

  • Return shipping costs for verified damaged, defective, or incorrectly delivered products will be covered by Eden Designers.

  • Original shipping charges are generally non-refundable unless the refund is due to an error attributable to Eden Designers or otherwise required by applicable law.

9. Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

Trade Name: Eden Designers

Email: edendesignersofficial@gmail.com

Phone: +91 9656321275

Business Address:
Eden Designers, 1st Floor, Yesse Arcade, MC Road, Ettumanoor, Kottayam, Kerala – 686562, India.

We appreciate your trust in Eden Designers and will do our best to resolve eligible order-related issues fairly and promptly.