Privacy policy

At Eden Designers, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or interact with our services. Please read this policy carefully to understand our privacy practices.

1. Information We Collect

We may collect personal and non-personal information when you browse our website, create an account, or make a purchase.

Personal Information

  • Contact Details: Name, email address, billing address, shipping address, and phone number.

  • Order Information: Products purchased, order history, delivery details, and transaction records.

  • Payment Information: Payment method and transaction details. Payment card information is generally processed by our third-party payment providers, subject to their security practices.

  • Account Information: Username, password, and account details, if you choose to create an account.

Non-Personal Information

  • Device and Browser Information: IP address, browser type, operating system, and device information.

  • Website Usage Data: Pages visited, products viewed, searches performed, and interactions with our website.

2. How We Use Your Information

We may use your information for the following purposes:

  • Order Processing: To confirm orders, process payments, prepare products, and arrange shipping and delivery.

  • Customer Support: To respond to enquiries and assist with returns, refunds, replacements, and other order-related issues.

  • Marketing and Promotions: To send promotional communications, offers, and product updates where you have provided the necessary consent. You may opt out of marketing communications at any time.

  • Website Improvement: To understand how visitors use our website and improve its functionality and shopping experience.

  • Security and Fraud Prevention: To detect suspicious transactions, prevent fraud, and protect our website and customers.

  • Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

3. How We Share Your Information

Eden Designers does not sell or rent your personal information to third parties for their own marketing purposes. However, we may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment Providers: To process payments and refunds securely.

  • Shipping and Courier Partners: To deliver your orders.

  • Technology and Website Service Providers: To host and maintain our website and support its functionality.

  • Marketing and Analytics Providers: To measure website performance and manage marketing activities, where applicable.

  • Legal and Regulatory Authorities: Where disclosure is required by law or necessary to respond to a lawful request.

  • Business Transfers: If our business undergoes a merger, restructuring, or sale, information may be transferred as part of that transaction, subject to applicable law.

Third-party service providers may process your information in accordance with their own privacy policies and applicable contractual or legal obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

These technologies may help us:

  • Remember your preferences and shopping cart contents.

  • Understand website traffic and visitor behaviour.

  • Improve website performance and functionality.

  • Measure advertising effectiveness and, where enabled, personalise advertisements.

You may manage or disable cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Payment transactions may be handled by third-party payment providers using their own security measures. Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access: Request information about the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information where permitted by law.

  • Withdraw Consent: Withdraw consent for processing where consent is the applicable legal basis.

  • Marketing Preferences: Opt out of promotional emails by using the unsubscribe link or contacting us directly.

Some information may need to be retained to fulfil orders, resolve disputes, maintain financial records, or comply with legal obligations.

To exercise your privacy rights, please contact us at edendesignersofficial@gmail.com.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, and compliance with applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services, including payment gateways and social media platforms. These services operate under their own privacy policies, and Eden Designers is not responsible for their independent privacy practices.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the necessary authorisation or safeguards required by applicable law.

If you believe that personal information has been collected inappropriately from a child, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Some of our third-party service providers may process or store information outside India. Where this occurs, personal information will be handled in accordance with applicable data protection laws and any relevant transfer requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements.

Any revised policy will be published on this page with an updated revision date, where appropriate. We encourage you to review this page periodically.

12. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Trade Name: Eden Designers

Email: edendesignersofficial@gmail.com

Phone: +91 9656321275

Business Address:

Eden Designers, 1st Floor, Yesse Arcade, MC Road, Ettumanoor, Kottayam, Kerala – 686562, India.

We value your trust and are committed to handling your personal information responsibly.