Shipping policy
At Eden Designers, we are committed to delivering your orders safely and efficiently. Please review our shipping policy for details about shipping locations, order processing, dispatch timelines, and delivery.
1. Shipping Locations
We currently offer domestic shipping within India.
If you have any questions about shipping to your location, please contact us at edendesignersofficial@gmail.com for further assistance.
2. Shipping Costs
Shipping charges, if applicable, will be calculated based on your delivery location, package weight, and available shipping options. The applicable shipping charges will be displayed at checkout before you complete your purchase.
3. Order Processing Time
Our outfits are made to order. Please allow up to 20 days from the date of order placement for dispatch.
Processing and preparation may take additional time during peak seasons, festive periods, or holidays. We appreciate your patience while we prepare your outfit.
Note: The 20-day dispatch timeline refers to the time required to prepare and dispatch your order. The actual delivery time is additional.
4. Shipping and Delivery Time
Once your order has been dispatched, the delivery time will depend on your location and the courier service.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to courier-related issues, weather conditions, public holidays, or other unforeseen circumstances.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared through your registered contact information, where available. You can use the tracking number to monitor your shipment.
Please allow 24–48 hours for tracking information to become available or update after dispatch.
6. Shipping Delays
Although we strive to dispatch and deliver orders as efficiently as possible, delays may occur due to circumstances beyond our control, including:
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Courier service disruptions or operational issues.
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Adverse weather conditions or public holidays.
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Incorrect or incomplete shipping information.
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Other unforeseen circumstances affecting transportation.
If you experience a significant delay, please contact us at edendesignersofficial@gmail.com or call 9656321275. We will do our best to assist you.
7. Customs, Duties, and Taxes
Our current shipping policy covers domestic orders within India. Any applicable taxes or charges will be communicated or displayed where relevant during checkout.
8. Shipping Address
Please ensure that your shipping address, mobile number, and other delivery details are accurate and complete when placing your order.
If you need to update your shipping address after placing an order, contact us as soon as possible at edendesignersofficial@gmail.com or 9656321275. Address changes may not be possible once an order has been dispatched.
9. Lost or Undelivered Packages
If your shipment is lost, marked as delivered but not received, or remains undelivered beyond the expected delivery period, please contact us. We will coordinate with the courier service to investigate and assist you.
10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of receiving the package. Include photographs of the damaged item and its packaging to help us assess the issue.
Replacements or refunds, where applicable, will be handled in accordance with our Return and Refund Policy.
11. Contact Information
For any questions or concerns regarding shipping and delivery, please contact us using the details below.
Trade Name: Eden Designers
Email: edendesignersofficial@gmail.com
Phone: +91 9656321275
Business Address:
Eden Designers, 1st Floor, Yesse Arcade, MC Road, Ettumanoor, Kottayam, Kerala – 686562, India.
Thank you for shopping with Eden Designers. We appreciate your trust and patience while we prepare your made-to-order outfits.